INCLUSIONS:
- Hotel Pick-up/Drop-off by A/C Transfer
- Spacious speedboat with only 10 adults in maximum (no kids under 6 years old)
- English- speaking underwater guides
- Training session before snorkeling by our professional tour guide
- Snorkel gears (Diving Mask, Snorkel, Adjustable fin, Lifevest, Open water Buoy)
- Mineral water during the tour and Ice-box on the speedboat
- Fresh fruits & juice & snack on an untouched beach
SURCHARGE
1. Surcharges for pick up outside Duong Dong Town, Bai Truong, An Thoi are as follows:
- 250.000 VND /Group: Ong Lang area (Mango Bay, The Shells resort,…)
- 350.000 VND /Group: Cua Can area (Movenpick, Green Bay,..)
- 450.000 VND /Group: Vung Bau/ Vinpearl area/ Bai Dai)
- 500.000 VND /Group: Ganh Dau area (Sea Breeze..
- If you stay in the Ham Ninh and Cay Sao area please visit the designated point in the center
2. Children from 10 – under 12 years old & under 155cm will be charged half of the adult’s price
2. Children from 13 years old or from 155cm will be charged at an adult’s price
4. A surcharge of 100.000 vnd/ person will be applied on National Public Holidays (30/4; 1/5; 2/9), Christmas (25/12), New Year’s Eve (30/12 & 1/1) and Lunar New Year days
NOTE
- Please have a full lunch/ breakfast 30 minutes before the departure time to have enough energy
- Prepare seasickness pills on your own
- Bring with you some snacks as the activity outdoor might make you hungry
- Prepare a long-sleeved shirt/ swimsuit for snorkeling to protect your skin and minimize the use of sun-cream. READ WHY.
- You could bring your towels to keep you warm on the way back, dry clothes to change and a water-proof camera to record underwater footage
In case of unanticipated bad weather elements we would apologize and cancel the tour with information via email from the previous evening or night).
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HEALTH & SAFETY
- Due to the nature of this activity, individuals with impaired physical mobility or those using wheelchairs are advised against participation.
- Individuals with medical conditions such as high blood pressure, heart conditions, epilepsy, severe asthma, as well as pregnant women, and seniors above 65 years old are advised against participation. We encourage those with specific conditions to reach out to us for further discussion and assistance.
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PAYMENT GUIDES
- Payment by Credit Card (Visa, Master, JCB…)
We connect with OnePAY Payment Gateway to accept Online Card Payments (www.onepay.vn) as well as other high-security Payment Gateway. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored in our system (merchant) or Payment Gateway Servers (even safer than OTAs that are storing your card information)
- Cash payments
Cash payments can be made for the final amount directly to the OnBird Office or in-charge staff upon arrival, thereby avoiding additional fees.
Cancellation Policy
a. Cancellation initiated by the guest.
- If a cancellation occurs more than 03 days before the departure date, a full refund will be issued at no charge.
- If a cancellation occurs within 02 days of the departure date, the deposit is non-refundable, or a 50% cancellation fee may be applied, depending on the circumstances.
- If a cancellation occurs within 01 day of the departure date, as well as no-shows, will incur a 100% cancellation fee, with no refund available.
b. Cancellation initiated by OnBird
Bad sea/weather conditions: To address adverse sea and weather conditions forward open-water experience, OnBird has developed an advanced forecasting system that predicts wave levels, wave directions, tide levels, and currents. This system enables us to assess weather and water conditions 8 to 12 days prior to the scheduled tour date, ensuring both safety management and an optimized experience. You will get full refund, on top of that you know the cancellation possibility few days prior to the tour date. Thereby if any bad weather/sea condition occurs, please understand that OnBird knew about it and will inform you 3 – 7 days in advance for you to prepare sub-plans.
In the event of unfavorable weather or sea conditions, please be assured that OnBird will notify you 3 to 7 days in advance, allowing you to make alternative plans. Should a cancellation be necessary, you will receive a full refund, and you will be informed of the cancellation possibility well before the tour date.
- Minimum Participant Number: Each tour requires a minimum number of participants to proceed. If the necessary minimum is not met, OnBird will cancel the tour and notify you in advance. In such cases, you will receive a full refund.
OnBird Phu Quoc retains the right to cancel or modify any bookings in response to adverse weather and tide conditions, insufficient participant numbers, inappropriate physical capabilities of participants, or any other unforeseen circumstances.
SOME FREQUENTLY ASKED QUESTIONS:
1. Why is this OnBird Discovery snorkeling tour priced higher compared to regular snorkeling tours offered by other companies?
- OnBird’s prices might be higher but reflect our focus on quality. We limit each group to 12 participants to provide personalized attention and enhance your snorkeling experience while supporting coral conservation. Unlike many companies, we don’t charge hidden fees for optional activities like sea walking or pearl farm visits, which often come with hefty commissions.
- Our small groups allow for better observation opportunities and dedicated snorkel guides who can share their knowledge about the reefs. With the highest guide-to-guest ratio, you’ll gain insights into the extraordinary marine life that others may miss.
- We have a unique forecasting model that monitors water conditions to ensure optimal snorkeling experiences at the best coral locations in South Phu Quoc.
2. WHY DOES THE TOUR NOT INCLUDE LUNCH?
- You don’t really need lunch for this activity
- For marine life protection, we discourage guests to have cocked meals on islands in South Phu Quoc which can discharge a lot of polluted water which eventually influences the reefs around. We recommend refreshments with fruit and juice and some snack
- The tour price is not inclusive of lunch cost but snacks (fruit, juice)
- Saving time budget for guests
- OnBird offers other options with low-reef-impact reef meals but we encourage guests to choose the option of no on-small-island-meal for coral reef preservation
- The tour departure time is unfixed but contingent upon the daily water conditions tracked and forecasted by the OnBird operations team, making lunch arrangements impractical for this experience.
