Why Travel with a Licensed International Tour Operator?

Most trips go exactly as planned. But when they don’t, the real difference is not the destination — it’s who stands behind your journey.

As a licensed international tour operator, OnBird is legally authorized to serve international travellers and operates under Vietnam’s tourism regulations. Your booking is backed by a registered company, not a single individual. That means clear accountability, professional operating standards, and support before, during, and after your trip.

For nature-based experiences, this matters even more. Boat trips, coral reef exploration, and remote island adventures require careful planning, safety procedures, and appropriate insurance coverage. These details often go unnoticed when everything runs smoothly, but they become invaluable when conditions change unexpectedly. For our culture, river & heritage journey, our licensing ensures fully vetted transport, liability coverage, and expert guides who safely navigate the untold history of the island. This professional backing guarantees a responsible, unhurried day exploring fishing villages and hundred-year-old crafts with a maximum of 12 guests and absolutely no commercial shopping-stop detours. 

Travelling with a licensed operator also brings peace of mind. You know who you are booking with, what is included, and where to turn if you need assistance. Instead of worrying about logistics, you can focus on enjoying the experience itself.

At OnBird, however, licensing is only the foundation.

Since 2018, we have designed small-group journeys that reveal a quieter, more authentic side of Phu Quoc. We believe meaningful travel comes from connecting with a place, not simply checking it off a list. Professional standards allow us to operate responsibly; our passion for the island is what shapes every experience we create.

Because the best journeys are not only memorable — they are supported by people you can trust.

Why You Won’t Find Us at Hotel Desks

If you’ve travelled widely, you may have noticed that many tours are sold directly at hotel reception desks. This works differently for OnBird. 

Rather than being available everywhere, we choose to partner with a select group of properties whose standards align with our own. These include internationally recognised luxury resorts and carefully curated boutique hotels, where guests expect professionalism, reliability, and thoughtfully designed experiences. 

The reason is simple: our experiences are not from impulse purchases. 

Many of our journeys involve exploring coral reefs, marine ecosystems, local culture, and less-visited parts of Phu Quoc. To ensure guests choose the experience that truly suits their interests, pace, and expectations, we believe a proper conversation is more valuable than a quick sales interaction at a reception desk. 

When a guest expresses interest, they are connected directly with our customer experience team and provided detailed guidance, explanations on seasonal conditions, discuss suitability for families or non-swimmers to make an informed decision. 

This approach requires more time, but we believe it leads to better experiences. Guests arrive with clear expectations, a deeper understanding of what they are joining.  

We have always preferred thoughtful partnerships over broad distribution, and meaningful conversations over quick sales. 

Because the right journey begins long before departure — by understanding what kind of experience a traveller is truly looking for.

Testimonials 

1. Cassia Cottage Phu Quoc Resort

OnBird is our excursion partner the past three years. Cassia Cottage guests arrive in Phu Quoc seeking the Vietnam of legend, with warm personal service.

We offer that at our cozy 60 room retreat, and we seek proper suppliers to extend our courtesy, style and deliberately quaint ambience.

OnBird staff, transport, boats and equipment are comfortable, clean and safe. Their drivers and dive guides are stylish and courteous. OnBird staff character gives our guests a lasting impression to carry in their holiday memories.

Cassia Cottage guests experience a Vietnam that’s increasingly rare. OnBird matches our desires and goals.

Warmly

The Barnett Family

Mark Barnett

Resort Owner

2. Regent Phu Quoc Resort

Regent Phu Quoc usually works with trusted partners to host snorkeling tours designed for couples and family with teenagers/ small children as well as scuba-diving tours for friends and lovers. These tours are suitable for ones who loves venturing new but fun experience.

OnBird team differentiates themselves from other operators thanks to its professionalism. They always check the water and weather conditions before each tour in order to advise guests with suitable date and time to have the best tour experience, because experience is their top priority, especially Regent’s.

Besides, OnBird also takes photos for guests during the tour so that guests can cherish these memorable moments. Even after tours, OnBird actively asks for constructive feedback, and from these, they take note and gradually improve their services with the aim of providing a better and more personalized experience to guests.

To sum up, after collecting guests’ feedback for OnBird, Regent believes that OnBird takes a really good care to any guest, and it is indeed trustworthy to recommend OnBird to guests during their stay at Regent.

Tri Nguyen

Chief Concierge

3. InterContinental Phu Quoc Long Beach Resort

I would say Onbird is the greatest diving partner to work with in Phu Quoc Island. Their vision is striving to satisfy experienced divers while introducing a whole new set of divers to the wonders of the underwater universe. Also, their well trained professional staff and instructors, who have many years of training with diving experience locally and worldwide, make sure guests enjoys the most out of the program.

I’ve been recommending Onbird to my guests at InterContinental Phu Quoc Long Beach Resort, and so far there are only positive feedbacks.

Again, strongly recommended!

Kieu Ngo

Chief Concierge

4. JW Marriott Phu Quoc Emerald Bay Resort & Spa

For me traveling is all about seeking new adventures and making travel memories. And these adventures become even more fun when you can share them with other ones. So when coming to Phu Quoc Island, which tour and who can help you have many best kinds of excursions, information and experiences?

That’s why I would love to highly recommend you that OnBird is the greatest diving partner to work with in Phu Quoc Island. The most important thing is the ability and sense of professionalism of each member’s OnBird team. We’ve realized that their clear mission is to deliver high quality tour services with professional guides/instructors/staff to ensure that the expectations of both their individual divers/clients and the trust of partners are met, through Soft-adventure Snorkeling & Diving activities to discover our fabulous underwater world.

The outstanding difference other ones is by the way they protect and respect our clients’ safety. None better than them as they professionally take into account detailed factors such as water conditions (wave level, water current, underwater visibility, tide level) and lighting affect to organize tour plans.

Last but least, they not only want to advertise by price, but they are also committed to the quality of service that is worth the money. I truly appreciated all the things they did/ have done and trust what they will do next. It is indeed trustworthy to recommend OnBird to our guests during their stay at JW Marriott Phu Quoc Emerald Bay resort. And, I also hope other partners and customers will also feel the same way and cooperate with OnBird’s for a long time through their excellent services.

Ngan Phan

Concierge Supervisor

5. Client: Eric Lamson (VIP guests at JW Marriott)

Eric

Lyons, CO • 7 contributions

5/5 stars

Fun in the Sun in Phu Quoc

Apr 2023

This was a great afternoon of Snorkeling at a couple sites and then watching a beautiful sunset on an island near Phu Cuoc. This tour company was recommended to me by my hotel and they didn’t disappoint.

Review of: PREMIUM SNORKELING to Explore Hidden Coral Spots (MAX 8 PAX)

Written April 25, 2023

6. Client: Remy B.Hunter (VIP guests at JW Marriot)

We did a private dive and snorkeling afternoon with Mike and Phuong and it’s now a memorable, never forgetable moment in our life! The organization was amazing! Thanks to Tracy!

The 2 guide was wonderful. My wife that didn’t want to scuba dive was enough comfortable with Mike’s advice to dive again after 5 years and she not regret it at all!

In bonus a lot of photos and videos!

In fact it’s a 6 stars service that you receive. Sorry to all other dive center but when we will come back to Phu Quoc we know who will be our guide!

Review of: Scuba Diving for Certified Divers in Phu Quoc Island

Written February 24, 2023

7. Lorena & Thomas 

A proposal trip by Thomas Stayed at La Veranda PQ Resort

Best Proposal sunset Ever

Apr 2022 Couples

My fiance booked on bird fora private tour, they took us to some scenic isolated sandy beaches, left us Alone to explore and filmed us from afar secretly when he proposed on the rocks. Took us to another rocky Islet for prosecco and fruits to watch the sunset it was beyond dreamy great service 

8. Claire (Stayed at Cassia Cottage PQ Resort)

Amazing snorkelling experience

Apr 2023 Family

Onbird were excellent from start to finish. Booking was easy but thorough to ensure they fully understood our party’s needs.

Safety was paramount whilst not inhibiting any fun. All abilities were catered for and really looked after to help them to build confidence.

The snorkelling sites we visited were amazing with a huge variety of corals and fish.

Thus is a definite must do when you visit Phu Quoc and we would thoroughly recommend On Bird. It is definitely worth paying a little extra to get a tailored experience without the crowd herding you get with so many other operators.

9.   Ruben & partner (Guests at Regent Phu Quoc)

Just amazing experience

Written November 22, 2022

The tour with Onbird was just absolutely great! After a short but professional briefing we went to a first coral reef, which already fascinated us. Then the second spot – just really breathtaking corals. We really appreciated the open and transparent communication, originally we wanted to go on another day but they said that on the day we finally went there will be a better view – so it was. Also, we always took the speedboat directly to the spots where the corals were and we really saw a lot. In summary, you are dealing with a very professional team, with pretty high quality equipment.

Alex and Qui were professional, likeable and it was just fun with them. Although the sun wasn’t shining, it was one of the best days on Phu Quoc! Thanks for that guys! 

10. Helda & Andrew (Stayed at New World PQ Resort)

Perfect snorkelling experience. The best you’ll find in Phu Quoc

Written January 3, 2023

My partner and I were given our experience as a wedding present. We are both experienced snorkelers, having traveled to Thailand, Great Barrier Reef and Fiji in recent times. Our experience here was the best by far. We had a personal charter to the Coral Jungle where our experienced guide Anchovy took us through the most beautiful coral reefs. Although I get nervous going through shallow water over coral, Anchovy calmly guided me through. We had several stops that broke up the trip, beautiful untouched islands, stopping for sunset cocktails. It was pure magic. The tour group are completely professional through and through. The equipment was clean and new. Highly recommend

11. Michelle & partner (Stayed at Salinda PQ Resort)

Excellent reliable driver and transport

We used Onbird transport services to take us to Starfish Beach. We were transported by their lovely driver who guided us to go exactly to where we were to keen to find starfish. Sy the driver was great, helpful and responsive to our needs. We had a great day, it was a real ‘bucket list’ experience seeing hundreds of starfish in their natural habitat. The beach was lovely and we had some fresh juices there. Thanks Onbird! We’d highly recommend your services to anyone!

Brilliant private tour

We had an excellent half day trip with Onbird today. We are in our early 60s and wanted a tour that would meet our needs, especially for my partner who was very anxious about snorkeling. The level of kindness, care and patience we had was amazing. We enjoyed every aspect of the day so much and really appreciated our tour guide Captain Jack Sparrow who was easy to talk to and very knowledgeable and helpful. We enjoyed the snorkeling, the fish and coral was lovely, the boat trip, the stop at love island and even the drive to the harbor gave Jack an opportunity to share his local knowledge with us. Thank you!!!!